State Farm® Insurance Agent Mario DeSantiago

"UPDATE: 8/21/24 They changed my policy premium yet again because of a mistake they made on their part, applying a discount that shouldn’t have been applied. Now they are forcing me to pay the difference of that discount for the next three months because of their mistake. This office doesn’t seem to know what they’re doing, and I’m looking into changing agents. ————————————————————— I had a great experience with StateFarm up until now. I had cancelled my insurance because I was planning to sell my car, I ended up not selling it so I wanted to reinstate my insurance as it had been less than 30 days. Mario made it so easy, took my payment over the phone and got it reinstated. EXCEPT apparently the paperwork was not taken care of with underwriting, so they sent me a check for my payment and cancelled my policy. I didn’t even know I had been driving around UNINSURED. Now I can’t reinstate the policy because it’s been OVER 30 days, and I have to do a new policy application and my rate went up $40! Now I’m paying an extra $40 for their mistake and that doesn’t feel great at all. Latoya was super helpful trying to get it corrected, but overall they couldn’t do anything and now I have to pay for this mistake."

"Latoya is great! She looks into any troubles I am having, and is so quick and efficient. She really helps ease any worries I may have. Thank you for your hard work!"

"Mario is fantastic! I switched Insurance companies after getting into an accident. My prior insurance company was terrible at handling the entire hit-and-run accident. I quickly got the help I needed and complete coverage with my new vehicle and new insurance company! Thank you so much 10 stars words cannot say enough how great having insurance company, this is!"

"Sharon is AMAZING! She is very quick to respond to any message we leave her, Very helpful and truly cares about her clients! Thank you Mario for hiring such a Knowledgable person!!"

"I’m so happy with the service Mr De Santiago and his staff gave me! They are extremely helpful and the price they gave me is fantastic! I recommend him and his office staff 100%!!!"

"Mario went out of his way late on a Friday night to get our new auto policy started with StateFarm. His personal touch gave me some peace of mind that this was a good switch to make."

"Great customer service Care about our needs"

"great customer service. excellent staff."

"A very helpful on every communication, We highly recommend Mario and Sharon, Always there for our questions , true story, Bo and Yvonne"

"We been with them for years, amazing attitude I walk in and Sonia, Sharon and Latoya always welcome me with a smile! As well as Mario always so nicee!"

"They take care of my family and me when we need their expertise and support the most; highly recommend!"

"Great! customer service"

"Mario and his team are truly amazing individuals and so helpful all the time. I really appreciate you all."

"Amazing customer service , very helpful"

"Excelente 👌"

"Very friendly. Got us some great prices."

"Excelentes presios 100% recomendable"

"Llame para una cotización y me atendió Sonia, fue muy amable y me explico muy bien todo, me hizo sentir especial, ella fue muy linda que bueno que cuenten con gente así."

"When I move to Texas in 1998 it wasn’t too long after that when I chose State Farm as my insurance provider, I did stray a year or so switching to progressive but reverted right back to State Farm who gladly received us back and was able accommodate my wife and I with a policy that didn’t drastically increase without cause at the great price. Thank you 🙏🏽 S.F."

"Great customer support!"

"Mario has been my agent for years. Recent price Increases by state farm on its customers that have no accidents no tickets and no claims has caused a strain between the agent and the customer"

"Best around"

"Mario is nice and respectful, but what makes it 2 star is the lady there with him . Don't remember her name because could honestly care less whit it is when it comes to a person like her. Rude disrespectful and honestly cause more problems than help when it comes to something you need If I were Mario and if he's even able to I'd replace her.I can see people canceling or just not even getting insurance there in the first place because of her."

"Sonia eres una grand agente de seguro amable honesta atiende grandiosamente a todos sus clientes Grasias Sonia Espejo"

"I have enjoyed working with the DeSantiago . Very attractive and I can depend on them anytime ."