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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carl Walker

Carl Walker

November 8, 2024

5  out of  5
rating by Carl Walker
"Great customer service!"
We responded:
"Carl, Thanks for the kind words! I am glad we were able to make assisting you with your insurance needs such a positive experience! "
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Tasha Pena

November 8, 2024

5  out of  5
rating by Tasha Pena
"Very professional and kind, they have one of the most amazing person working for them (Guadalupe). They will exceed your needs and give you the best rates!"
We responded:
"Thanks for the Review! Guadalupe is great! "
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Kristina Gonzalez

November 5, 2024

5  out of  5
rating by Kristina Gonzalez
"Would highly recommend this place. Everyone so welcoming. Very knowledgeable on insurance helped me get the best price."
We responded:
"Kristina, thank you for taking the time to write a 5-star review! Thanks for highly recommending Mario DeSantiago State Farm Insurance!"
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lez z

November 4, 2024

5  out of  5
rating by lez z
"Amazing customer service!"
We responded:
"Thanks for leaving a five-star review! We value all of our customers and strive to provide a positive experience."
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Rabin

November 4, 2024

5  out of  5
rating by Rabin
"“I can’t say enough good things about my State Farm insurance team! They have been incredibly helpful throughout the entire process. From answering all my questions to guiding me through the paperwork, their professionalism and dedication made everything so much easier. I truly appreciate their support and would highly recommend them to anyone in need of insurance services!”"
We responded:
"Rabin, Thanks for taking the time to write a 5-star review, Thanks for being a loyal customer at Mario DeSantiago State Farm Insurance Agency!"
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Taylir Davis

August 21, 2024

2  out of  5
rating by Taylir Davis
"UPDATE: 8/21/24 They changed my policy premium yet again because of a mistake they made on their part, applying a discount that shouldn’t have been applied. Now they are forcing me to pay the difference of that discount for the next three months because of their mistake. This office doesn’t seem to know what they’re doing, and I’m looking into changing agents. ————————————————————— I had a great experience with StateFarm up until now. I had cancelled my insurance because I was planning to sell my car, I ended up not selling it so I wanted to reinstate my insurance as it had been less than 30 days. Mario made it so easy, took my payment over the phone and got it reinstated. EXCEPT apparently the paperwork was not taken care of with underwriting, so they sent me a check for my payment and cancelled my policy. I didn’t even know I had been driving around UNINSURED. Now I can’t reinstate the policy because it’s been OVER 30 days, and I have to do a new policy application and my rate went up $40! Now I’m paying an extra $40 for their mistake and that doesn’t feel great at all. Latoya was super helpful trying to get it corrected, but overall they couldn’t do anything and now I have to pay for this mistake."
We responded:
"Dear Taylir, Thank you for taking the time to leave a review for us. We greatly appreciate your feedback and are always looking for ways to improve our services. We apologize for any inconvenience or dissatisfaction you may have experienced. I will address this issue with underwriting. and my team. We value all of our customers and strive to provide a positive experience. We are committed to resolving any issues and ensuring your satisfaction. Again, we appreciate your feedback and thank you for bringing this matter to our attention. We look forward to the opportunity to make it right and provide you with an improved experience. Best regards, Mario DeSantiago State Farm"
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Sydney Hyman

June 3, 2024

5  out of  5
rating by Sydney Hyman
"Latoya is great! She looks into any troubles I am having, and is so quick and efficient. She really helps ease any worries I may have. Thank you for your hard work!"
We responded:
"Thanks for leaving a 5 star review! Latoya is amazing! "
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Angie Ells

March 12, 2024

5  out of  5
rating by Angie Ells
"Mario is fantastic! I switched Insurance companies after getting into an accident. My prior insurance company was terrible at handling the entire hit-and-run accident. I quickly got the help I needed and complete coverage with my new vehicle and new insurance company! Thank you so much 10 stars words cannot say enough how great having insurance company, this is!"
We responded:
"Angie, thank you for taking the time to write a 5-star review. Welcome to the Mario DeSantiago State Farm Family!! "
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derek bond

January 15, 2024

5  out of  5
rating by derek bond
"Sharon is AMAZING! She is very quick to respond to any message we leave her, Very helpful and truly cares about her clients! Thank you Mario for hiring such a Knowledgable person!!"
We responded:
"Thank you for taking time for leaving a 5 star review for Sharon. She is awesome!!"
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Martha Nunez

December 28, 2023

5  out of  5
rating by Martha Nunez
"I’m so happy with the service Mr De Santiago and his staff gave me! They are extremely helpful and the price they gave me is fantastic! I recommend him and his office staff 100%!!!"
We responded:
"Martha, Thank you for taking the time to write a 5 star review. Welcome to the State Farm Family!!"
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Doug Williamson

December 14, 2023

5  out of  5
rating by Doug Williamson
"Mario went out of his way late on a Friday night to get our new auto policy started with StateFarm. His personal touch gave me some peace of mind that this was a good switch to make."
We responded:
"Doug, Thanks for taking the time to leave a 5 star review!! Welcome to the State Farm family. "
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Oscar Sosa

November 22, 2023

5  out of  5
rating by Oscar Sosa
"Great customer service Care about our needs"
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Xan Weaver

November 19, 2023

5  out of  5
rating by Xan Weaver
"great customer service. excellent staff."
We responded:
"Xan, Thanks for taking the time to write a 5 star review. Thank you for being a loyal customer at Mario DeSantiago State Farm. "
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Yvonne Stewart

October 25, 2023

5  out of  5
rating by Yvonne Stewart
"A very helpful on every communication, We highly recommend Mario and Sharon, Always there for our questions , true story, Bo and Yvonne"
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Yuvia Romero

October 25, 2023

5  out of  5
rating by Yuvia Romero
"We been with them for years, amazing attitude I walk in and Sonia, Sharon and Latoya always welcome me with a smile! As well as Mario always so nicee!"
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Tara Cramer

October 5, 2023

5  out of  5
rating by Tara Cramer
"They take care of my family and me when we need their expertise and support the most; highly recommend!"
We responded:
"Tara, thank you for taking time to write a review. Thanks for being a valued customer at Mario DeSantiago State Farm. "
Profile photo of Earnest Boone

Earnest Boone

September 11, 2023

5  out of  5
rating by Earnest Boone
"Great! customer service"
We responded:
"Earnest, Thank you for taking time to write a review! Thanks for being a a valued customer at Mario DeSantiago State Farm. "
Profile photo of Jenae Galvan

Jenae Galvan

September 5, 2023

5  out of  5
rating by Jenae Galvan
"Mario and his team are truly amazing individuals and so helpful all the time. I really appreciate you all."
We responded:
"Jenae, Thanks for taking the time to write a review. Thank you for being a great customer at Mario DeSantiago State Farm. "
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Genesis Rivas

July 20, 2023

5  out of  5
rating by Genesis Rivas
"Amazing customer service , very helpful"
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Glenda Aranda Aranda

May 9, 2023

5  out of  5
rating by Glenda Aranda Aranda
"Excelente 👌"
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Christina Garza

May 5, 2023

5  out of  5
rating by Christina Garza
"Very friendly. Got us some great prices."
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Norma Almanza

May 1, 2023

5  out of  5
rating by Norma Almanza
"Excelentes presios 100% recomendable"
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doris pinzon

April 26, 2023

5  out of  5
rating by doris pinzon
"Llame para una cotización y me atendió Sonia, fue muy amable y me explico muy bien todo, me hizo sentir especial, ella fue muy linda que bueno que cuenten con gente así."
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D. Neal

April 12, 2023

5  out of  5
rating by D. Neal
"When I move to Texas in 1998 it wasn’t too long after that when I chose State Farm as my insurance provider, I did stray a year or so switching to progressive but reverted right back to State Farm who gladly received us back and was able accommodate my wife and I with a policy that didn’t drastically increase without cause at the great price. Thank you 🙏🏽 S.F."
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Andrew

April 11, 2023

5  out of  5
rating by Andrew
"Great customer support!"